This page gives you easy access to the You and Your GP Practice guide.  It is a clear summary of how GP surgeries work and how to get the right help, first time.

It covers appointments, prescriptions, test results, referrals, your information and your rights. You can read it online or download it to keep.

 👉   Read the Full "You and Your General Practice" here

If you need a paper copy, large print, audio or another language - Please ask the reception team

• Booking, changing and cancelling appointments (phone, online, face-to-face).

• How we triage requests to get you the right care first time.

• Repeat prescriptions, the NHS App and pharmacy nomination.

• Test results: when they’re available and how we’ll contact you.

• Referrals to hospitals and community services — what to expect.

• What to do when we’re closed (NHS 111 / urgent care).

• Support for carers, armed forces veterans and people with learning disabilities.

• Your data and privacy: how we use and protect your information.

• Feedback, concerns and complaints — how to tell us and what happens next.

Q1: What is “You and Your GP Practice”?
A plain-English guide to how GP surgeries work, what you can expect from us, and how to get help.

Q2: Why is it on the website?
To make trusted information easy to find and to help you choose the best way to get care.

Q3: Can I get it in another language or format?
Yes, we can provide paper copy, large print, another language. Please tell reception what you need.

Q4: I can’t open PDFs — what should I do?
Ask us for a paper copy or an alternative format.

Appointments

Getting started with the NHS App

Electronic Prescribing Service

Prescriptions

Test Results

Health Advice & Health A to Z

Patient Records / Access to Medical Records / Proxy Access

New Patients